Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Return window

You may request a return within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging.

How to start a return

Email Rondellatrading@gmail.com or call +1 585-438-1000 with your order number and a description of the issue. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Damaged, defective, or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is defective, damaged, or not what you ordered. Photos of the item and its packaging help us resolve the issue quickly. We will send a replacement or issue a full refund at no cost to you.

Return shipping

Return shipping costs are the customer's responsibility, except where the item arrived damaged, defective, or incorrect. In those cases we cover the cost of return shipping.

UK cooling-off period

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason, and to receive a refund of the item price and standard delivery cost within 14 days of us receiving the goods back. This right is in addition to the 30-day return window above.

Refunds

Once your return is received and inspected, we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may need additional time to post the refund to your statement. Original shipping charges are non-refundable, except where the return is the result of our error or where UK cancellation rights apply.